The Ultimate and Universal Segway - Still Pointless
Conversational segways are the kings of BS in the cube farms, break rooms, conference rooms, and bathrooms at office buildings all over this great land. Knowing just a few things about a co-worker - or even just one thing about them will allow you to turn any one-on-one normally awkward situation in which you are forced to converse with someone who you know could care less about talking to you into a half-way acceptable situation. A segway is nothing more than a half-assed comment or question that is used to create a short conversation that the other person buys into (on the surface) before you move on to try and sell them something, take care of whatever task you came to take care of, or if your coffee mug has finished re-filling and you are ready to return to your desk.
So, what is the most effective and common segway to use in almost any situation? Talk about the weather. Not a day goes by where I do not hear multiple conversations about the forecast, current conditions, or the classic "How's the weather in your neck of the woods?" question. Whenever a big storm is rolling through or massive amounts of snow are predicted (and then never come) employees and clients still get excited like kids in a classroom when a bolt of lightning can be seen through the classroom windows, and could talk about the possibility of a big storm for hours.
We've all been in the "lobby" of a conference call waiting for everyone to join, and you cannot discuss what you are supposed to discuss until everyone is there so you have an awkward silence until someone asks, "So, what's the weather like there today?" even though they check Weather.com every hour of the day out of boredom and already know the answer. Yet, the weather segway, however thick in BS it may be does not usually come off as sounding as lame as other segways, and most people enjoy playing along.
Segways are a great way to get used to communicating "professionally"*, but it's really sad how many silver-haired, 20-30 year veterans still use them thinking that they are professional communication tools. Can you really blame them when self-proclaimed industry leaders encourage the habit? Look at any customer relationship management solution offered by Microsoft, Oracle, IBM, or any other business solutions provider of your choice, and you will see that each customer record has a section devoted to interests or talking points - segways. These are grouped into categories, and are reportable. Reportable BS. Who would've thought? BS sells, or at least it used to. Now, with the 90's invention and advancement of e-commerce consumers no longer have to put up with "car salesmen" pitches that make you want to buy less. When someone pretends to know you now, it just comes off as cheesy and desperate. Maybe it always did, and we just tolerated it. Not anymore.
My recommendation to you is to read and expand your knowledge so that you can engage with others at a semi-intelligent level on various subjects, so that you can have segway-less conversations. At the very least, try to form a common interest through something as simple as a tv show that you both watched the previous night. At least you're both talking about something that you care about, and there is actually a half-way vested interest in the conversation.
The other option is to simply listen. When you get a talker in your office, cube, or on the phone let them them talk. They feel important, you're being "respectful" of their expert knowledge of Seinfeld re-runs, and they feel like they get along with you because it seems like a real conversation to them - especially if you appeared really interested or maybe were actually interested at times.
I simply don't have conversations with people at the office unless I know that we have a common interest, and have had a conversation that had nothing to do with work for more than 5-10 minutes. I'm not sure there is a point to bs'ing with segways. You can still come off as friendly and professional just by getting down to business and talking about the task at hand. I perceive people as more genuine who have a mutual understanding that we are different people, and "hey, how are you?" suffices in passing. If you still are caught up in the popularity game then you probably disagree with everything I just said, and your feelings may be hurt when people don't throw a segway your way. That's fine. You are not alone as the majority of the people in the business world fall in that boat.
*Professional is a vague term. When I use the term I am talking about the general manner that we are supposed to follow when in an office setting, even though it generally goes against everything that is natural and conducive to being comfortable and truly productive.
